How the Power Pros programs were developed
Prior to the development of Power Pros, our line crews, meter mechanics, substation electricians, streetlight repairmen and distribution field engineering personnel received on-the-job training. While effective, this approach revealed the need for greater overall consistency in training that would make it easier to temporarily reassign team members to other work areas. The company also identified the need to produce highly qualified, multi-skilled personnel with reduced time available for on-the-job training.
We decided to create formal training programs that would provide a consistent, thorough system of instruction. We made it our goal to furnish team members with a standard background in basic and technical knowledge and skills, enabling them to make decisions that were correct, sound and technically accurate in servicing our customers while adhering to company policies. We designed the programs to enhance the skills and proficiency of incumbent team members as well as correctly train and develop new team members who may possess little, if any, knowledge of the tasks necessary to perform their jobs.
Teams of experienced Tampa Electric team members who were recognized experts in their respective fields were formed to develop the programs. The teams:
- Identified the job responsibilities of each line team member, meter mechanic, substation electrician, streetlight repairman and distribution field engineering position.
- Identified the specific tasks needed to perform each work procedure.
- Identified the specific skills and knowledge needed to perform each task.
- Designed a training module (lesson) on each task or subject.
How the Power Pros programs are designed
Power Pros programs are flexible, designed on a competency-based training principle and presented in a modular format. The competency-based training principle used for the design and delivery of the training programs is called Criterion Referenced Instruction (CRI).
The CRI training method is applicable to any area of instruction, though it has been applied most extensively to technical training.
Key principles associated with CRI
- Instructional objectives are derived from observing a particular task while a competent technician is performing it. The objectives reflect the competencies (knowledge/skills) that need to be learned.
- Students study and practice those skills they have not yet mastered to the level required by the objectives.
- Students are given opportunities to practice each objective and obtain feedback about the quality of their performance.
- Students receive repeated practice in skills that are used most often or that are difficult to learn.
Competency-based training is a proven form of instruction. This method of training requires students to demonstrate that they have mastered the skill(s) presented in one module before advancing to the next. Competency-based training provides two important functions:
- It allows students to progress at their own pace.
- It ensures a high degree of skill and knowledge.
Power Pros programs are presented in a modular format. A module will stand alone as a skill builder for its corresponding job classification. Each module contains the same basic elements:
- An overview of the task or subject, a list of any tools and materials involved, learning resources and the degree of proficiency required to successfully complete the module.
- Any applicable safe work practices.
- The steps in performing the task (if applicable).
- A written test to determine what the student has learned and retained from the module.
- Hands-on performance of the task, supervised by the course administrator.