Tampa Electric to help five utilities with Hurricane Sandy
Crews heading to Daytona Beach; Customer Service to take calls for other utilities
TAMPA, October 26, 2012
Today, Tampa Electric is sending about 70 people to Daytona Beach area to help Florida Power & Light (FPL) restore power after Hurricane Sandy. About 40 linemen and 28 support personnel will leave at 3 p.m. today for the half-day drive.
Tampa Electric customer service professionals are preparing to answer customer phone calls for NSTAR Electric and Gas and three Pepco Holdings Inc. utilities – Pepco, Atlantic City Electric and Delmarva Power – in coming days because those utilities are expecting severe impact from Hurricane Sandy. The virtual technology of the Mutual Assistance Routing System, or MARS, system allows Tampa Electric to help other utilities’ customers in times of emergency or severe conditions.
Hurricane Sandy began affecting Florida on Thursday night, and the storm is expected to continue to cause extensive power outages along the Atlantic Coast overnight.
Tampa Electric is a member of the Southeastern Electric Exchange, or SEE, which is a network of utilities who pledge mutual assistance in case of storm or other emergency. Crews supporting the restoration efforts of other utilities are paid by the host utility.
Tampa Electric customer service professionals (CSPs) will assist NSTAR, Pepco and Delmarva beginning Monday, as work volume allows. Through the Web-based software, Tampa Electric CSPs can access basic customer information and are able to submit repair requests so those utilities can prioritize their response to outages. To the customer, the transition is seamless.
Tampa Electric Company is the principal subsidiary of TECO Energy Inc. (NYSE: TE), an energy-related holding company with regulated utility operations in Florida, including both Tampa Electric and Peoples Gas System . Tampa Electric serves nearly 676,000 customers in West Central Florida. TECO Energy’s other major subsidiary, TECO Coal, owns and operates coal production facilities in Kentucky and Virginia.