Tampa Electric returns to normal business following unprecedented emergency restoration over past two months
TAMPA, October 20, 2004
Tampa Electric today announced that it has returned to normal operations following an unprecedented and lengthy period of emergency preparations and restoration due to several major storms affecting Florida. Though a significant backlog of new service, engineering, design and construction work has accumulated, full attention will be focused on these over the next several weeks. The backlog is estimated at six weeks.
“Our crews, contractors and virtually all of the men and women of Tampa Electric were reassigned from normal operations to help restore power to all of our customers who lost power during hurricanes Charley, Frances and Jeanne,” said Tom Hernandez, Vice President-Energy Delivery and Customer Services.
In addition, more than 164,000 customers will soon receive estimated bills due to the suspension of meter reading during Hurricane Jeanne and restoration efforts afterward. Estimation is handled automatically through the billing system which averages past electrical usage. The amount billed may be slightly more or less than actual consumption. When the meter is next read Tampa Electric will provide an accurate bill with any adjustments required.
“Our number one priority is to safely deliver excellent service and reliability. We are doing everything possible to return normal power operations and service to all our customers,” said Hernandez.
Tampa Electric Company is the principal subsidiary of TECO Energy, Inc. (NYSE: TE), an integrated energy-related holding company with core businesses in the utility sector, complemented by a family of unregulated businesses. Tampa Electric Company is a regulated utility with both electric and gas divisions (Tampa Electric and Peoples Gas System). Other subsidiaries are engaged in waterborne transportation, coal and synthetic fuel production and independent power.