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Tampa Electric restores power to essentially all customers – Final Irma Update

Any customer who remains without power should report their outage

TAMPA, September 17, 2017

Seven days after Hurricane Irma's winds blew through the Tampa Bay area, Tampa Electric has restored power to essentially all customers who are able to receive it.

Some customers who are affected by other factors, such as flooding or damage to their home's electrical equipment, may not be able to safely receive electricity. Some customers with more complex damage may take additional time to restore.

"Hurricane Irma caused more power outages than any storm in Tampa Electric's history," said Gordon Gillette, president and chief executive officer of Tampa Electric. "Although this storm affected more customers than hurricanes Charley and Jeanne – combined – we were able to restore power in about half the time. This is thanks to our wise investments in storm improvements, intensive preparations, help from other utilities, cooperation with local and state government and the trust and support of our customers.

"We could not have completed this restoration as efficiently without the strong mutual-assistance support from our fellow utilities and line contractors, including some who drove for three days to get here just to help us," Gillette said. "And I'm very proud that we completed this work safely, with no serious injuries."

Any Tampa Electric customer who remains without electricity should contact us:

  • The fastest, easiest way to report an outage is to visit tecoaccount.com/outage. Enrollment may be required.
  • Also, enroll in Power Updates from tecoaccount.com to text outage reports or get service updates via text, phone or email.
  • Update the phone number and email associated with your account at www.tecoaccount.com/yourprofile. This helps when you report an outage.
  • Residential and commercial customers may call Tampa Electric's dedicated toll-free automated power outage phone system at 1-877-588-1010 to report a power outage or electric emergency.

In total, 425,000 of our 750,000 customers were impacted by the storm. More than 4,000 line, tree and other personnel – from as far away as Oklahoma, Maine and Nova Scotia, Canada – worked around the clock in 16-hour shifts to restore power quickly and safely.

Over the past 10 years, Tampa Electric has invested $479 million to harden our equipment against severe weather.

Tampa Electric, one of Florida's largest investor-owned electric utilities, serves about 750,000 customers in West Central Florida. Tampa Electric is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.

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CHERIE JACOBS
TECO Energy, Tampa Electric, Peoples Gas
TECO Energy, Inc.
702 N. Franklin Street
Tampa, Florida 33602
E-mail: cljacobs@tecoenergy.com Email Icon