Prior to the development of Power Pros, our line crews, meter mechanics, substation electricians, streetlight repairmen and distribution field engineering personnel received on-the-job training. While effective, this approach revealed the need for greater overall consistency in training that would make it easier to temporarily reassign team members to other work areas. The company also identified the need to produce highly qualified, multi-skilled personnel with reduced time available for on-the-job training.
Tampa Electric decided to create formal training programs that would provide a consistent, thorough system of instruction. We made it our goal to furnish company team members with a standard background in basic and technical knowledge and skills. This would enable them to make decisions that were correct, sound and technically accurate in servicing our customers while adhering to company policies. We designed the programs to enhance the skills and proficiency of incumbent team members as well as correctly train and develop new team members who may possess little, if any, knowledge of the tasks necessary to perform their jobs.
Teams of experienced Tampa Electric team members who were recognized experts in their respective fields were formed to develop the programs. The teams:
