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Your Electric Service

• How do I contact Tampa Electric to turn on, transfer or turn off electric service?
• If someone claims to be a Tampa Electric contractor or team member, how can I be sure?

Turn On Service

• How much is the initial deposit required to secure my account?

Transfer Service

• I'm moving, and have electric service at my current residence. If I'm a Tampa Electric customer, will there be a service charge for transferring electric service to my new address?
• If I’m transferring service to another residence, do I provide another security deposit?
• What happens to my account if I’m enrolled in automatic bank draft or e-Bill, and transfer service to a new address?

Turn Off Service

• What happens to my cash deposit when I turn off service?
• What happens to my deposit if I use automatic bank draft, and turn off service?
• What happens to my final bill if I use automatic bank draft, but secured my account with an option other than a security deposit?
• What if I don’t have a deposit on my account when turning off service?

Understanding Your Electric Meter

• How do automated meters work?
• How does AMR benefit customers?
• How does AMR benefit Tampa Electric?
• I have both gas and electric. Will both meters be replaced?
• I think someone may have tampered with my meter. What should I do?
• I want to keep track of how much electricity I’m using. How do I read my electric meter?
• What are automated meters or AMR?
• What areas will AMR be installed?
• What number should I call if I have questions about the installation of my new meter?
• Who will be installing my new meter?
• Will AMR interfere with TV, personal computers, or other electronic equipment?
• Will I have to be present during the installation?
• Will installation of AMR affect my security system?