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Reporting an Outage

Power Outage

• Can you explain why my neighbors have their power restored and I don't, while crews have come and gone from my neighborhood?
• Can you tell me when my power will be restored?
• Does Tampa Electric have a plan to restore our power?
• How do I report a power outage?
• How do I safely use a portable generator during a power outage due to severe weather?
• How does Tampa Electric prioritize power restoration to our area?
• How does Tampa Electric's automated phone system find the trouble spot?
• I see crews working in my neighborhood and my electricity is still out. Can you tell me why?
• Is there anything I can do if floodwaters are about to enter my home?
• Should I turn off the circuit breaker panel or fuse box if I have lost power due to the storm?
• There are trees on the power lines that could be causing the power outage I am having. What should I do?
• Who is responsible for damage to my electric meter system?
• Why are there other utilities working on my power?
• Why can’t you tell me what area you are working on?
• Why did my power go out? Sometimes it goes out for a split second, just enough to make the lights flicker. Other times, a power outage can last longer.

Street Light

• How do I report a streetlight that is out or not working properly?

Line Clearance

• Who do I contact if tree limbs are growing too close to power lines?