Payment Assistance

Helping customers in need

If you or someone you are caring for needs advice or financial assistance with their electric bills, the following organizations may be able to help.

Florida 2-1-1 Network

2-1-1 connects you with trained and supportive professionals who can provide assistance and more information about public and private health and human services.

Tampa Electric Share

Share, a program co-sponsored by Tampa Electric and the Salvation Army, helps pay basic home energy expenses for customers who qualify. The Salvation Army determines eligibility.

Home Energy Assistance Program (LIHEAP)

Low Income Home Energy Assistance Program assists low income households in meeting immediate home energy needs.

Emergency Home Energy Assistance for the Elderly Program (EHEAP)

The Emergency Home Energy Assistance for the Elderly Program assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy crisis.

FEMA - Emergency Food and Shelter Program (EFSP)

The Emergency Food and Shelter Program was created by Congress to help meet the needs of hungry and homeless people throughout the United States and its territories by allocating federal funds for the provision of food and shelter.

Where to Find Help in Florida

This publication provides an overview of the Florida Public Service Commission and an explanation of assistance available to consumers for utility-related issues. It also includes general information about the state's electric and gas utilities and helpful conservation tips.

TTY for the hearing-impaired

The Customer Care Department is equipped with a TTY device (special text telephone equipment for customers with hearing and/or speech disabilities). Customers requesting this service can call (TTY only) (813) 228-4613.

Special Needs Registry

In addition to Tampa Electric's Medical Watch program, we encourage our special-needs customers to pre-register with their county's response team that provides aid to persons who require special assistance during evacuations and sheltering because of physical, mental or sensory disabilities.
For more information, please call the special-needs registry in your area:
(813) 272-5900 (Hillsborough County)
(863) 534-5600 (Polk County)
(727) 847-8959 (Pasco County)
(727) 464-3800 (Pinellas County)