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About surges

Did you know a high-voltage surge can be caused by a squirrel? We work with environmental experts to protect birds and other animals by researching new ways to prevent them from coming into contact with power lines.

Occasionally, they do make contact and a surge occurs. Weather, tree limbs and automobile accidents involving utility poles also can cause surges.

High-voltage surges can enter your home through electric lines, telephone wires or your cable TV wiring.

About flickers

A momentary interruption or a "flicker" can last up to a few seconds and is usually caused by a short circuit. Like surges, short circuits occur when something – such as an animal or a tree limb—comes in contact with power lines. When this happens, a breaker automatically deenergizes the circuit and causes an interruption to your service.

Did you know that these flickers actually help prevent longer power outages? Special electrical equipment is designed to quickly open and close the breaker in separate attempts to clear the problem, which is why you might experience a series of flickers at your home.