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Frequently Asked Questions

• Am I protected from a direct lightning strike?
• Can I purchase additional plug-in protectors elsewhere?
• Do I need to be properly grounded?
• Does Tampa Electric manufacture surge protection equipment?
• How do I file a claim?
• How do I protect a card-key controlled electric gate that is continually being damaged by surges?
• How long does it take Tampa Electric to install Zap Cap Systems®? Do I have to be home?
• I have three-phase service at my home. Will residential Zap Cap Systems® work for me?
• Is Zap Cap Systems® an insurance policy?
• What are the manufacturer warranty limits on my electronics?
• What are the manufacturer warranty limits on my major non-electronic appliances?
• What do plug-in protectors help protect?
• What does the outside primary unit help protect?
• What is a power surge?
• What is the joule rating on Zap Cap Systems® equipment?
• What items are not protected by Zap Cap Systems®?
• When will I get billed for Zap Cap Systems®?
• Why do I need a primary unit at the meter? Aren’t plug-in surge protectors inside my home enough?
• Will Zap Cap Systems® stop power outages and prevent blinking clocks?