At Tampa Electric, our comprehensive, year-round storm plan forms a cornerstone of our commitment to customers. Companywide response drills, enhancements to customer service and upgrades to our equipment are all part of our preparation for hurricane season, which runs from June 1 to Nov. 30. Our preparedness effort includes the 10-point storm hardening project developed by Florida’s investor-owned electric utilities in conjunction with the Florida Public Service Commission.
Should severe weather result in the temporary loss of electricity, our plan helps us restore power as safely and quickly as possible. When conditions are safe for our crews to work, our restoration effort begins with facilities critical to public health and safety. This is followed by work prioritized to restore power to the most customers in the least amount of time. If we are faced with a widespread outage and require additional help, Tampa Electric’s membership in the Southeastern Electric Exchange provides support from other utilities. In turn, we will send crews to help restore power for other communities in need.
Call toll-free 1-877-588-1010 to report a power outage or public safety concern. Our automated system matches your phone number or account number to your address, helping us pinpoint the outage. To fully utilize the system, update your primary and alternate phone numbers. The system can recognize your phone numbers and account number and match them to your residential or business address when you call, helping us locate outages quickly. If you have not updated your phone numbers when you call the system, you will need to enter your account number for the system to recognize your address.
Download and print this handy reminder card in English or Spanish and keep it in a convenient location.
As we make safety our top priority, we ask that you do the same. This means planning for severe weather as soon as possible. We advise our customers to have a personal storm plan in place and to follow these electrical safety guidelines:
For additional safety guidance, visit our Storm Safety page.
As a Tree Line USA® utility, Tampa Electric balances its commitment to reliable service with the health of trees we must trim near power lines. As part of our 10-point storm hardening plan, we proactively trim trees that may cause outages by coming into contact with power lines. Only qualified contractors should trim trees around power lines. If you see a tree growing into a power line, contact us with this online form. Find out about how to plant the right tree in the right place with our tree planting & safety guide.
