Email page | Print page

• Home
• About Us
• Careers
• Contact Us

Frequently Asked Questions

Cold Weather

• Can you tell me why the cold weather causes my electric bill to be higher than normal?
• Is there a threat of outages with the increased energy demand?
• Is there anything that I can do to help lower my electricity bills?
• My family is very good about conserving energy in our home. We think there may be an error on our electric bill. What should we do?

Hot Weather

• Can I save money by tinting my windows?
• Do ceiling fans save money?

Heating & Cooling

• Are programmable thermostats cost-effective?
• Do heat pumps save money?
• How often should I check/change the filter in my cooling and heating system?
• How often should I maintain and adjust my cooling and heating system for better efficiency?
• If I have my duct system cleaned, will I save money?
• Is it cost-effective to turn my air conditioning system off when the home is unoccupied?
• What are the cost savings associated with thermostat settings?
• What are the most cost-effective thermostat settings for cooling and heating?
• What is the recommended amount of ceiling insulation in Central Florida?
• When should I upgrade my cooling system?
• Will repairing the leaks in my duct system save money?

Power Outage

• Can you explain why my neighbors have their power restored and I don't, while crews have come and gone from my neighborhood?
• Can you tell me when my power will be restored?
• Does Tampa Electric have a plan to restore our power?
• How do I report a power outage?
• How do I safely use a portable generator during a power outage due to severe weather?
• How does Tampa Electric prioritize power restoration to our area?
• How does Tampa Electric's automated phone system find the trouble spot?
• I see crews working in my neighborhood and my electricity is still out. Can you tell me why?
• Is there anything I can do if floodwaters are about to enter my home?
• Should I turn off the circuit breaker panel or fuse box if I have lost power due to the storm?
• There are trees on the power lines that could be causing the power outage I am having. What should I do?
• Who is responsible for damage to my electric meter system?
• Why are there other utilities working on my power?
• Why can’t you tell me what area you are working on?
• Why did my power go out? Sometimes it goes out for a split second, just enough to make the lights flicker. Other times, a power outage can last longer.

Line Clearance

• Who do I contact if tree limbs are growing too close to power lines?