Each year, Tampa Electric’s comprehensive storm plan forms a cornerstone of our commitment to customer service. Company-wide response drills, enhancements to customer service, and upgrades to our equipment are all part of our hurricane season preparation.
To enhance our system’s reliability, we’ve nearly doubled our annual investment in tree trimming. And, we’ve put in place a new power outage reporting system. Customers may call 1-877-588-1010 to report a residential or business power outage. The number may also be used for reporting a public safety concern, such as downed power lines. To fully utilize this system, we encourage customers to update their primary phone number (the most frequently-used phone number associated with your home or business address).The system can recognize your phone number and match it to your address when you call, helping us locate outages quickly.
When severe weather results in the temporary loss of electricity, our plan helps us restore power as safely and quickly as possible. Using all available resources, our crews work around the clock to restore electricity starting with facilities critical to public health and safety. This is followed by work prioritized to restore power to the most customers in the least amount of time.
If we are faced with a widespread outage situation and require additional help, Tampa Electric’s membership in the Southeastern Electric Exchange provides support from other utilities. In turn, we will send crews to help restore power for other communities in need.
To help you and your family prepare for hurricane season, bookmark this Web site. See that all members of your household are familiar with it, so you will know what to do when stormy weather comes your way.
