Behind on your utility bill? See resources that may be able to help.
See resources that may be able to help.
We understand these are difficult times for many of our customers. Some have lost jobs, some are struggling to care for loved ones, parents are learning to home school and so much more. To all our customers who are facing hardships, please know you are not alone and that the men and women at TECO are committed to helping you get through this uncertain time. To help assist customers having difficulty making utility bill payments, TECO donated $1 million to COVID-19 relief, including $500,000 to the Share program. Share is administered by the Salvation Army, specifically to provide utility bill assistance. In addition to funds provided by TECO, Share is funded by the generosity of our own employees, community partners like COI Energy and the Tampa Bay Lightning, and customers just like you.
If you or someone you care for needs help to make a utility bill payment, we encourage you to call 211. We have partnered with 211 to connect you with trained and supportive professionals from the Salvation Army and other local agencies who can help provide utility bill assistance, as funds remain available, and other human services assistance. 211 will help you determine which utility bill assistance program you best qualify for and will help connect you to assistance.
Please take a moment to review the requirements listed below prior to calling 211. You will be asked to provide the following when applying for help from Share or another assistance program:
Visit our Payment Assistance page for additional resources that may help.
Many of our customers have asked how they can help. One way is to give to the Share program, administered by the Salvation Army. This program lets you help customers in need pay their utility bills. Every dollar you donate goes directly to helping a neighbor in need. No portion of your contribution is used for fundraising or administrative costs.
If you're able to give, please consider a voluntary, tax-deductible contribution with your monthly payment. Simply submit your request online to contribute a monthly Share donation that will be included on your residential or business bill.
Once we receive and process your request, it may be one or two billing cycles before your Share deduction appears on your monthly billing statement. It will appear as a separate line item indicating the amount of your monthly pledge. We will provide you with a record of your previous year's contributions on your January billing statement.
You may make a one-time contribution using one of the following ways:
Every dollar you donate goes directly to helping a neighbor in need. No portion of your contribution is used for fundraising or administrative costs. For every contribution made, we will increase the impact by matching dollar-for-dollar, up to a combined $500,000 a year for TECO donations.
COI Energy is a woman-owned minority business focused on energy efficiency. COI Energy pledged $50,000 to Share to help customers in need.
Join our generous sponsors and help those in need. Email ShareSponsor@tecoenergy.com today.
Tampa Electric is an Emera company.
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