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News Release

Tampa Electric restoration completed for 90 percent of customers affected by the storm

TAMPA, October 1, 2004

Tampa Electric reported this afternoon that its crews have restored 90 percent of the 285,000 peak outages resulting from Hurricane Jeanne. About 28,500 customers are still without power. Of those outages, 22,200 are in Hillsborough County, 6,200 are in Polk County and 100 are in Pasco County.

The company now expects to have 95 percent of customers restored by end-of-day Saturday, a day ahead of the previous goal. Essentially all customers should be restored by end-of-day Sunday.

Vice President-Energy Delivery Tom Hernandez said, "I can't thank our customers who are without power enough for their continued patience. We still have significant work to do in this final restoration push, but I'm extremely proud of the way our crews have responded to the third major storm to hit our service territory during this highly active hurricane season. They have worked hard, and they have worked safely, and in the first days following the storm, they did so with little assistance from out-of-state utilities."

Tampa Electric has restored most critical priority facilities and now has all of its resources fully focused on restoring the remainder of its system, including all residential customers. Once priority facilities critical to public health and safety (hospitals, police and fire stations) and other key facilities, including schools and pumping stations, have been restored, the company prioritizes its restoration work based on safety and efficiency, making repairs that will restore the largest number of customers. Once that is done, the remaining repairs typically restore fewer numbers of customers at a time.

The company experienced extensive structural damage to the eastern portion of its system, including equipment serving Brandon, Plant City, Dade City, Auburndale and Winter Haven, and surrounding areas. Transmission and distribution circuits, as well as substation facilities, were more significantly damaged than during Hurricane Charley or Frances.

The company's normal operations, including meter reading, new service hookups, system construction and lighting repairs, have been suspended so that all staff can focus on restoration. Once restoration has been completed, Tampa Electric will resume normal operations and work through any backlogs created by the suspension.

Tampa Electric customer service numbers are as follows:

  • Hillsborough 813-223-0800
  • Polk 863-299-0800
  • Toll-free 888-223-0800

Tampa Electric Company is the principal subsidiary of TECO Energy, Inc. (NYSE: TE), an integrated energy-related holding company with core businesses in the utility sector, complemented by a family of unregulated businesses. Tampa Electric Company is a regulated utility with both electric and gas divisions (Tampa Electric and Peoples Gas System). Other subsidiaries are engaged in waterborne transportation, coal and synthetic fuel production and independent power.

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Tampa, Florida 33602
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