Tampa Electric normal operations behind as a result of Hurricanes Charley and Frances
TAMPA, September 17, 2004
When Hurricanes Charley and Frances came through Tampa Electric’s service territory, collectively causing outages for more nearly 350,000 customers, the single focus of every man and woman in the company was on restoration.
During a major restoration, every person at Tampa Electric not directly involved with line repair or tree trimming is temporarily reassigned to support restoration. These individuals included meter readers. As a result, the company estimates that up to 120,000 of its 620,000 customers could receive an estimated bill in the coming weeks.
When a meter cannot be read, the company uses an estimate, based on the average of the last 12 months’ actual usage. If there is a difference between the estimate and the actual use, positive or negative, it will be adjusted for on the following bill.
In addition, there are likely to be some delays associated with street light repairs. Repairs could take longer than the general three-day timeframe.
Vice President-Energy Delivery & Customer Service Tom Hernandez said, “We want our customers to know that we are working extended hours to work through our backlogs and return all service levels to normal as quickly as possible. We thank them for their patience.”
TECO Energy, Inc. (NYSE: TE) is an integrated energy-related holding company with core businesses in the utility sector, complemented by a family of unregulated businesses. Its principal subsidiary, Tampa Electric Company, is a regulated utility with both electric and gas divisions (Tampa Electric and Peoples Gas System). Other subsidiaries are engaged in waterborne transportation, coal and synthetic fuel production and independent power.