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News Release

What to expect if Jeanne hits: Tampa Electric's perspective

TAMPA, September 25, 2004

Current weather projections show Hurricane Jeanne potentially impacting Tampa Electric's service territory. The company today provided its perspective on what to expect if this storm hits.

Power restoration could take longer. As everyone knows, this is the fourth major storm to hit our state during this highly active hurricane season. As a result, restoration workers from other utilities and electrical contracting firms are scarce, as are materials. Many restoration resources are still devoted to repairing damage from Charley, Frances and Ivan. Tampa Electric advises that, this being the case, potential restoration from a storm similar in impact to Charley or Frances could take longer than those original storms, during which the necessary materials and workers were fully available.

Public health and safety are our top restoration priorities. The same restoration priorities that applied during Hurricanes Charley and Frances will apply: hospitals, fire and police stations and other facilities necessary for public health and safety will be restored first. Second priority facilities include schools. From there the company restores in order of efficiency, working first on activities that can restore the largest number of customers with a single repair. This is the most efficient way to restore our system, and also the most fair to all concerned.

Emergency repairs only are handled during the storm. It is not safe for our crews to be on the road or aloft in bucket trucks during tropical storm-force winds. While we may be able to complete some general repairs between storm bands, our crews generally handle only life-threatening emergencies, including downed power lines, during a major storm.

Non-emergency outage calls should wait 48-72 hours. The company asks that customers with normal storm-related power outages (non-life threatening) wait 48 to 72 hours to call the company's customer service numbers, allowing our people to focus fully on any emergent, potentially hazardous situations.

Tampa Electric's goal is quick and safe restoration. Once conditions are safe for our line repair crews and other personnel to work, each and every man and woman at Tampa Electric will work as quickly as possible to restore power to all our customers. We understand that being without power is frustrating. Our sole priority during restoration is to make sure that inconvenience is as brief as possible.

Tampa Electric customer service numbers are as follows:

  • Hillsborough 813-223-0800
  • Polk 863-299-0800
  • Toll-free 888-223-0800

Tampa Electric Company is the principal subsidiary of TECO Energy, Inc. (NYSE: TE), an integrated energy-related holding company with core businesses in the utility sector, complemented by a family of unregulated businesses. Tampa Electric Company is a regulated utility with both electric and gas divisions (Tampa Electric and Peoples Gas System). Other subsidiaries are engaged in waterborne transportation, coal and synthetic fuel production and independent power.

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TECO Energy, Tampa Electric, Peoples Gas
TECO Energy, Inc.
702 N. Franklin Street
Tampa, Florida 33602
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