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News Release

Tampa Electric restores power to 162,000 customers in 36 hours

TAMPA, September 28, 2004

Working continuously during Hurricane Jeanne and since her departure, Tampa Electric crews have restored 162,000 customers in 36 hours. About 123,000 customers are still without power. Of those outages, 78,000 are in Hillsborough County, 43,000 are in Polk County and 2,000 are in Pasco County. Peak outages resulting from Hurricane Jeanne were 285,000. Vice President-Energy Delivery Tom Hernandez said, “We know people without power are frustrated, especially those who have been impacted by multiple storms. Our team has now restored nearly 60 percent of Jeanne-related outages, and I assure you, we are working around the clock to restore power to all of our customers, as safely and quickly as possible. We thank you all for your patience.”

Weather permitting and with the outside utility assistance that has been committed to Tampa Electric, the company expects to have 95 percent of customers restored by end-of-day Sunday.

Remaining customers will be restored in smaller increments. Once emergency facilities critical to public health and safety (hospitals, police and fire stations) and other key facilities, including schools and pumping stations, have been restored, the company prioritizes its restoration work based on safety and efficiency, making repairs that will restore the largest number of customers. Once that is done, the repairs that remain typically restore fewer numbers of customers at a time.

The company experienced extensive structural damage to the eastern portion of its system, including equipment serving Brandon, Plant City, Dade City and Winter Haven, and surrounding areas. Transmission and distribution circuits, as well as substation facilities, were more significantly damaged than during Hurricane Charley or Frances.

Tampa Electric customer service numbers are as follows:

  • Hillsborough 813-223-0800
  • Polk 863-299-0800
  • Toll-free 888-223-0800

Tampa Electric Company is the principal subsidiary of TECO Energy, Inc. (NYSE: TE), an integrated energy-related holding company with core businesses in the utility sector, complemented by a family of unregulated businesses. Tampa Electric Company is a regulated utility with both electric and gas divisions (Tampa Electric and Peoples Gas System). Other subsidiaries are engaged in waterborne transportation, coal and synthetic fuel production and independent power.

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TECO Energy, Tampa Electric, Peoples Gas
TECO Energy, Inc.
702 N. Franklin Street
Tampa, Florida 33602
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