Tampa Electric brings automated meter convenience to Dade City customers
TAMPA, September 19, 2003
A new program that lets Tampa Electric read customer meters remotely using advanced communication technology is on its way to some customers in East Pasco County. The company today announced details of the pilot program, which is designed to add convenience and savings to customer service.
Customers in the pilot area will soon receive postcards notifying them that they will be part of the new program. Tampa Electric will then install approximately 13,000 specially equipped meters. The meters transmit a radio signal allowing Tampa Electric field personnel to read them via computer as they drive or walk past.
Vice President-Energy Delivery Tom Hernandez said, "The implementation of this technology will aid our efforts to continuously improve our customer services by obtaining even more accurate meter reading while reducing operating costs."
Customers receiving the new meters will experience temporary electric service interruptions as their new meters are being installed. Digital electronics like clock radios, VCRs, microwaves or other equipment will need to be reset.
All Tampa Electric employees carry a photo ID along and will have a letter of authority to install the new meters.
Tampa Electric has set up a dedicated telephone number to handle customer questions about the program, the installation process and the new technology. That number is (352) 567-1503. Customers can also visit tampaelectric.com for a list of frequently asked questions on automated meter reading.
Tampa Electric Company is the principal subsidiary of TECO Energy, Inc. (NYSE:TE), a diversified holding company of energy-related businesses that include Peoples Gas System, TECO Power Services, TECO Transport, TECO Coal and TECO Solutions.