To report any life-threatening conditions, please call 911.
Report an outage
You will need your account number or a phone number associated with your account. Update your information below. Be sure to visit our outage map to track outages in your neighborhood.
Choose from any of these convenient options to let us know:
- Enroll in tecoaccount.com, and report your outage with one click.
- Report your outage online.
- Sign up for Power Updates through tecoaccount.com. Once you're signed up, you can text OUT to 35069 to report future outages*.
- Call 1-877-588-1010 to report your outage at any time.
*Message and data rates may apply for Power Updates. Message frequency based on customer requests for updates. Text STOP to 35069 to cancel. Text HELP to 35069 for help. Visit tecoaccount.com to review terms and conditions.
Update your information
Help us serve you better by updating your contact information (phone numbers and email address). Our automated system will match your information to your service address when you call or go online to report an outage.
Sign up for Power UpdatesSM via text, email or phone
Tampa Electric's Power Updates will keep you informed about your electric service. When you sign up, you can let us know how you'd like us to contact you. You can receive texts, emails, and/or phone calls regarding your service and other important information.
If you already have a Power Updates profile, log in to manage your contact information and settings.Sign up Log in
About power outages
Providing reliable service is one of our top priorities. However, natural occurrences like trees and animals coming into contact with electrical equipment cause more than half the outages that occur. View our reliability tip sheet to learn more. Did you know there are two main types of outages - a power outage and a momentary interruption? Download our outage brochure for complete details.
Our restoration process
We follow a restoration plan with priorities to help the community return to normal as fast as possible. Visit our storm section and learn how our crews work until power is restored to all customers.
Prepare your home for power restoration
You should make sure your home is ready to safely receive electricity once power has been restored. Make sure there are no flammable items on the stove, no irons left on or other potentially dangerous situations. Turn off as many appliances as possible that require electricity and turn them on one by one after power is restored. This causes less stress to the power system and ensures that all customers get restored without unnecessary delays. You may want to leave your front porch light on so you will know when power is restored. When in doubt, or when leaving the home for an extended period, you should switch off your power at the main breaker.