Tampa Electric’s free environmental education facility features new exhibits, games for kids and a hurricane simulator. That’s in addition to the vibrant Florida plants and birds on display and – when the water temperature of Tampa Bay falls below 68 degrees Fahrenheit – manatees up close in the wild. From Nov. 1 through April 15, join the more than 2.7 million visitors who since 1986 have to come to experience a unique destination in Apollo Beach.
On the go? Take us with youTampa Electric has launched a new mobile Web site specifically optimized for mobile devices and smart phones. You can access Tampa Electric’s Customer Care contact numbers, payment mailing address, payment locations and even link to online bill payment. The mobile site will also provide safety information and updates on power outages with estimated restoration times. Visit the mobile site from your mobile device at m.tampaelectric.com. Read the media release.
Our new outage map provides real-time power outage information that is updated every 15 minutes. Find out the size of the outage, estimated restoration time and approximate number of customers affected. The outage map page also includes a toll-free number to report an outage through our automated power outage system, safety tips and more. Read the media release.
The company’s five new 60-megawatt peaking units – four at H.L. Culbreath Bayside Power Station in Tampa and one at Big Bend Power Station in Apollo Beach – will provide enough environmentally friendly power during periods of peak customer demand to serve approximately 65,000 homes. All five units use natural gas and further boost reliability through their “black start” and “quick start” capabilities, which you can read more about in the news release.
Our online forms make it easy for you to make bill payments, turn on, turn off or transfer service, report a power outage, change your mailing address or phone number and more from your computer without the need to speak to a Customer Care representative. Check out our Customer Service page to learn more.
Tampa Electric offers several energy-efficiency programs to both residential and business customers. The initiatives, such as the innovative Energy PlannerSM program, are designed to make it easy for customers to save energy through responsible usage.
During hurricane season, which runs from June 1 to November 30, we urge you to join us in making preparation and safety top priorities. As part of our preparedness effort, we’ve invested in the 10-point storm hardening project developed by Florida’s investor-owned electric utilities in conjunction with the Florida Public Service Commission. We’ve also made enhancements to customer service and implemented equipment upgrades to better serve you in the event severe weather impacts our area. Read our news release to learn more.
Read more about our preparations and safety guidance for your household in our Weather Watch section.
To report a power outage or electrical emergency such as a downed power line, call Tampa Electric’s dedicated toll-free automated system at 1-877-588-1010. The system can recognize your phone number when you call, matching it to your address to help us locate outages quickly. To best utilize the system, we ask that you update your primary and alternate telephone numbers using our easy forms for residential or business customers. If you do not have your phone number updated in our system when you call, you will need to enter your Tampa Electric account number. In the event severe weather forces evacuation of our call center, our new Mutual Assistance Routing System enables customer service representatives from other utilities to answer your calls.
Use the online form to let us know when streetlights or area lights are out or malfunctioning in your neighborhood.
