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Residential Customers

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Your Account

Business Customers

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Power Outages

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Customer Care

Hillsborough County

Polk County


Business Customers

Hours of operation 7:30 a.m. to 6:00 p.m., Monday through Friday.

TTY for the hearing-impaired

The Customer Care Department is equipped with a TTY device (special text telephone equipment for customers with hearing and/or speech disabilities). Customers requesting this service can call 711.

Report suspected electricity theft or meter tampering

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Energy-Saving Programs


Zap Cap Systems Surge Protection


Mailing Address

Bill Payments
Tampa Electric
P.O. Box 31318
Tampa, Florida 33631-3318

Tampa Electric
P.O. Box 111
Tampa, FL 33601-0111

Stay informed

Call our toll-free automated system at 1-877-588-1010 to report a power outage or public safety concern. The system can recognize the number you're calling from to enable us locate outages faster. Help us by updating your primary and alternate phone numbers.

  • If you have not updated your phone numbers when you call 1-877-588-1010, the system will need your Tampa Electric customer account number to recognize your address.
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