At Tampa Electric, the health and safety of our customers, employees and the community are our top priorities. Take comfort in knowing that we're safely working day and night to maintain our grid to deliver the safe, reliable and affordable energy you depend on.
On the day of your installation, our approved contractor, Contract Callers Inc. (CCI) will knock on your door prior to replacing your meter to let you know you'll experience a brief interruption to your electric service. For your safety and the safety of our contractor, he/she will adhere to social distancing measures and step back at least 10 feet from your door after knocking. If you are not home, we will replace your meter and leave a door hanger. Please know that all work will be performed outside your home or business and that our contractors are required to wear appropriate personal protection equipment.
If you have questions or would like to schedule a specific time to have your meter replaced, please call our meter contractor, CCI at (844) 213-8243 weekdays from 8 a.m. to 6 p.m. or send an email.
Tampa Electric uses a meter to measure the amount of energy consumed by your home or business. Meters display usage in kilowatt hours (kWh). Your monthly statement reflects the difference in kWh of energy used from the previous month to the current month. That number is used to calculate the cost of your electric service.
Providing you with safe, reliable and affordable energy is our priority. To do that, we must continuously improve our systems and our service.
That's why we're building a modern grid that provides advanced communication and control capabilities. As part of this investment, we are installing second-generation digital meters that send data to Tampa Electric through a secure radio frequency network and eliminate the need for a truck to drive by to read your meter each month.
Once everyone in our community has a new meter by early 2022, we'll all benefit from the enhanced services they provide.
Our multi-year grid modernization project is well underway.
You'll receive a letter prior to installation. Before any change is made, our approved contractor, Contract Callers, Inc. (CCI) will attempt to notify you that they will replace your meter, which will result in a brief interruption – typically less than five minutes – to your electric service. They will show you their Tampa Electric contractor photo identification. If you are not available at the time of installation, a door hanger noting that your meter was replaced will be posted.
All customers will have a smart meter by early 2022. You can tell if you have a smart meter by looking for the meter number listed on your bill. If your meter number is 10-digits long, you have a smart meter. If your meter number is 5 or 6 digits long, you don't have a smart meter at this time.
If you have questions about your new meter, please call CCI toll-free at 844-213-8243 on weekdays from 8 a.m. to 6 p.m. You can also email: TECO.FIELD@ContractCallers.com.
View our Frequently Asked Questions.
A. The smart meters we're installing emit a low level of RF and only transmit data for a few seconds per hour. The average RF levels are far below the safety standards specified by the Federal Communications Commission (FCC). The FCC is required by the National Environmental Policy Act of 1969, to evaluate the effect of emissions from FCC-regulated transmitters on the quality of the human environment. Tampa Electric only uses FCC-compliant meters.
Radio Frequencies and Smart Meters – SGCC is a consumer-focused non-profit organization aiming to promote the understanding and benefits of modernized electrical systems among all stakeholders in the United States.
FCC Policy on Human Exposure to Radiofrequency Electromagnetic Fields – The FCC is required by the National Environmental Policy Act of 1969 to evaluate the effect of emissions from FCC-regulated transmitters on the quality of the human environment.
Worrying about wireless, The Economist, Sept. 3, 2011 – In an independent study released by the California Council on Science and Technology, an advisory arm of the state legislature, concluded that wireless smart meters produce much lower levels of radio-frequency exposure than many existing household devices – especially microwave ovens.
"Radio Frequency and Smart Meters," Smart Grid, October 2014 – The World Health Organization (WHO) has concluded that no adverse health effects have been demonstrated to result from exposure to low-level radio frequency energy such as that produced by smart meters.
Federal Communications Commission letter to Sage Associates Environmental Consultants, Aug. 6, 2010. – The chief of the FCC's Office of Engineering and Technology addresses misinformation regarding the health effects of smart meters.
Meter technology has evolved from electromechanical, or dial-type, meters to digital meters. Tampa Electric adopted advanced metering technology in 2003, when the company began replacing dial-type meters with digital meters, also called drive-by meters. This technology is also known as automated meter reading, or AMR. We have completed installing these meters on all homes and businesses in our 2,000-square-mile territory. Click on the "Smart Meter Upgrade" tab to learn about the benefits of having a smart meter.
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