About Your Meter

IMPORTANT UPDATE

At Tampa Electric, the health and safety of our customers, employees and the community are our top priorities. Take comfort in knowing that we're safely working day and night to maintain our grid to deliver the safe, reliable and affordable energy you depend on.

On the day of your installation, our approved contractor, Contract Callers Inc. (CCI) will knock on your door prior to replacing your meter to let you know you'll experience a brief interruption to your electric service. For your safety and the safety of our contractor, he/she will adhere to social distancing measures and step back at least 10 feet from your door after knocking. If you are not home, we will replace your meter and leave a door hanger. Please know that all work will be performed outside your home or business and that our contractors are required to wear appropriate personal protection equipment.

If you have questions or would like to schedule a specific time to have your meter replaced, please call our meter contractor, CCI at (844) 213-8243 weekdays from 8 a.m. to 6 p.m. or send an email.

Tampa Electric uses a meter to measure the amount of energy consumed by your home or business. Meters display usage in kilowatt hours (kWh). Your monthly statement reflects the difference in kWh of energy used from the previous month to the current month. That number is used to calculate the cost of your electric service.

Smart Meter Upgrade

Meter Installation

Providing you with safe, reliable and affordable energy is our priority. To do that, we must continuously improve our systems and our service.

That's why we're building a modern grid that provides advanced communication and control capabilities. As part of this investment, we are installing second-generation digital meters that send data to Tampa Electric through a secure radio frequency network and eliminate the need for a truck to drive by to read your meter each month.

Once everyone in our community has a new meter by early 2022, we'll all benefit from the enhanced services they provide.

  • Improved outage detection and restoration. When your power goes out, we'll know right away and be able to more quickly diagnose and repair the problem. Plus, you'll get more timely, customized information on the cause and status of restoration.
  • More convenient to start, stop or transfer electric service. You let us know the date and we'll handle remotely.
  • More information about electricity use. You'll be able to manage your energy use throughout the month, set up alerts when consumption and bills are approaching certain levels and monitor daily usage through mobile devices.
  • More flexibility. You'll have even more options when selecting your payment date.
  • Increased privacy on your property. Your usage information will be relayed automatically, limiting on-site or drive-by visits to read meters, cut or restore power.
Smart meter installations continue
AMI Installation Map
This map shows where we'll be installing meters across our service area.

Our multi-year grid modernization project is well underway.

You'll receive a letter prior to installation. Before any change is made, our approved contractor, Contract Callers, Inc. (CCI) will attempt to notify you that they will replace your meter, which will result in a brief interruption – typically less than five minutes – to your electric service. They will show you their Tampa Electric contractor photo identification. If you are not available at the time of installation, a door hanger noting that your meter was replaced will be posted.

How do I know if I have a smart meter?

All customers will have a smart meter by early 2022. You can tell if you have a smart meter by looking for the meter number listed on your bill. If your meter number is 10-digits long, you have a smart meter. If your meter number is 5 or 6 digits long, you don't have a smart meter at this time.

If you have questions about your new meter, please call CCI toll-free at 844-213-8243 on weekdays from 8 a.m. to 6 p.m. You can also email: TECO.FIELD@ContractCallers.com.

View our Frequently Asked Questions.

Smart Meter FAQs

A. We're upgrading to smart meters as part of building a modern energy grid. The new equipment supports our ongoing efforts to provide an enhanced level of customer service along with safe, reliable and affordable electricity.
A. Your current "Automated Meter Reading" meter is read remotely using drive-by technology. The new meter, also referred to as a smart meter or "Advanced Metering Infrastructure" meter sends data to Tampa Electric through a secure wireless network and eliminates the need for us to manually read your meter each month. Once everyone in our community has new meters by early 2022, we will all benefit from the enhanced services they provide. For example, we'll be able to start or transfer service remotely, respond to outages more quickly and provide you with daily usage information so you can be more efficient.
A. No, your new meter will have no impact on your service, your account number or your billing date. You will experience a brief interruption in service when your new meter is installed.
A. You do not need to be present for the installation. If you have previously provided specific access instructions for regularly scheduled meter readings, Tampa Electric will follow those instructions for entry. If you are not present at the time of installation, a door hanger noting that the installation is complete will be posted.
A. No, Tampa Electric is not monitoring your appliances with the new meter. The new meters are not providing Tampa Electric with information on how you use electricity inside your home or business.
A. Smart meters are proven technology and are safe and secure. All communications are delivered across secure networks.
A. Your new meter will collect and store energy usage data. This data is sent to Tampa Electric through a secure radio frequency (RF) network.

A. The smart meters we're installing emit a low level of RF and only transmit data for a few seconds per hour. The average RF levels are far below the safety standards specified by the Federal Communications Commission (FCC). The FCC is required by the National Environmental Policy Act of 1969, to evaluate the effect of emissions from FCC-regulated transmitters on the quality of the human environment. Tampa Electric only uses FCC-compliant meters.

Radio Frequency Chart

Here are some sources for more information.

Radio Frequencies and Smart Meters – SGCC is a consumer-focused non-profit organization aiming to promote the understanding and benefits of modernized electrical systems among all stakeholders in the United States.

FCC Policy on Human Exposure to Radiofrequency Electromagnetic Fields – The FCC is required by the National Environmental Policy Act of 1969 to evaluate the effect of emissions from FCC-regulated transmitters on the quality of the human environment.

Worrying about wireless, The Economist, Sept. 3, 2011 – In an independent study released by the California Council on Science and Technology, an advisory arm of the state legislature, concluded that wireless smart meters produce much lower levels of radio-frequency exposure than many existing household devices – especially microwave ovens.

"Radio Frequency and Smart Meters," Smart Grid, October 2014 – The World Health Organization (WHO) has concluded that no adverse health effects have been demonstrated to result from exposure to low-level radio frequency energy such as that produced by smart meters.

Federal Communications Commission letter to Sage Associates Environmental Consultants, Aug. 6, 2010. – The chief of the FCC's Office of Engineering and Technology addresses misinformation regarding the health effects of smart meters.

A. Since 1996, the FCC has required all wireless communications devices sold in the United States to meet minimum guidelines for safe human exposure to RF energy. The guidelines are established to protect public health with a large safety margin. In addition, federal health and safety agencies including the Environmental Protection Agency, Federal Drug Administration, National Institute for Occupational Safety and Health and the Occupational Safety and Health Administration consistently monitor and regulate RF safety.
A. Yes. Itron has rigorous quality assurance processes to ensure the safety, accuracy and reliability of its smart meters. Itron complies with safety standards established by a number of utility industry standard bodies including the American National Standards Institute (ANSI), Institute of Electrical and Electronics Engineers (IEEE) and the International Electrotechnical Commission and National Electrical Manufacturers Associations.
A. The smart meters we're installing are designed with multiple layers of security, including a dual security authentication system the encrypts usage data transmitted by the meter. No personal or sensitive data is stored in the smart meter. All personal data is stored behind Tampa Electric's series of firewalls that are governed and audited according to the Sarbanes-Oxley Act (SOX) compliance regulations. Smart meters are proven technology and are safe and secure. All communications are encrypted and delivered across secure networks.
A. For customers who choose to opt out of a smart meter that can communicate remotely, we will install a standard digital meter that does not communicate remotely. This means that we are required to be on your property to manually read your meter each month. Because of the manual intervention, additional fees approved by the Florida Public Service Commission will apply. This includes a one-time meter installation fee of $96.27 and a monthly maintenance fee of $20.64.
A. Yes. If you choose to opt out of receiving a digital smart meter at your new home or business, you will incur a one-time fee for the installation of a non-transmitting digital meter. In addition, you will incur a monthly maintenance fee of $20.64 for Tampa Electric to manually read your meter.
A. No. If you choose to opt in to receive a digital smart meter, we will install a smart meter at no charge to you.
A. Most customers have the option to opt out of receiving a smart meter. If you choose to opt out, we will replace your existing meter with a standard digital meter that does not communicate remotely. Fees approved by the Florida Public Service Commission will apply. The exceptions are Energy Planner and solar net metering customers. Energy Planner requires a smart meter to provide tiered (time-of-day) rates. Solar net metering customers require a smart meter to track the amount of solar delivered to the grid.
A. No, Tampa Electric does not offer an electro-mechanical meter but can install a digital non-communicating meter.
A. We developed an efficient step-by-step process to install our new standardized smart meters across the four counties we serve. This is part of the company's multi-year grid modernization project that will be complete in early 2022. The process we developed allows us to install approximately 2,000 meters per day. Non-communicating digital meters are not part of the process and their installation must be coordinated separately. As a result, this impacts our timeline and we must charge a fee to complete these special requests.
A. We will call you to confirm that you want to opt-out. If we don't reach you by phone, we will send a letter or email. If we don't hear from you, we'll install a non-communicating meter. Once the non-communicating meter is installed, a Florida Public Service Commission-approved one-time meter installation fee of $96.27 and a monthly fee of $20.64 to manually read your meter will go into effect and appear on your next billing statement.
A. Because of the enhanced security built into our new systems and the need to verify readings, we cannot accept customer-provided readings.
A. If you choose to opt out of receiving a smart meter, you will need to provide our meter technician clear and safe access to your meter so that we can install the digital non-communicating meter. If we are unable to access your meter to install the non-communicating meter, you will be unable to opt-out and will receive (or keep) a smart meter.
A. For questions about your new meter, please call CCI toll-free at 844-213-8243 on weekdays from 8 a.m. to 6 p.m. You can also email: TECO.FIELD@ContractCallers.com.

Automated Meter Reading

ARM MeterMeter technology has evolved from electromechanical, or dial-type, meters to digital meters. Tampa Electric adopted advanced metering technology in 2003, when the company began replacing dial-type meters with digital meters, also called drive-by meters. This technology is also known as automated meter reading, or AMR. We have completed installing these meters on all homes and businesses in our 2,000-square-mile territory. Click on the "Smart Meter Upgrade" tab to learn about the benefits of having a smart meter.

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