Smart Meter Project FAQs
A. We're upgrading to smart meters as part of building a modern energy grid. The new equipment supports our ongoing efforts to provide an enhanced level of customer service along with safe, reliable and affordable electricity.
A. Your current "Automated Meter Reading" meter is read remotely using drive-by technology. The new meter, also referred to as a smart meter or "Advanced Metering Infrastructure" meter sends data to Tampa Electric through a secure wireless network and eliminates the need for us to manually read your meter each month. Once everyone in our community has new meters by early 2022, we will all benefit from the enhanced services they provide. For example, we'll be able to start or transfer service remotely, respond to outages more quickly and provide you with daily usage information so you can be more efficient.
A. No, your new meter will have no impact on your service, your account number or your billing date. You will experience a brief interruption in service when your new meter is installed.
A. You do not need to be present for the installation. If you have previously provided specific access instructions for regularly scheduled meter readings, Tampa Electric will follow those instructions for entry. If you are not present at the time of installation, a door hanger noting that the installation is complete will be posted.
A. No, Tampa Electric is not monitoring your appliances with the new meter. The new meters are not providing Tampa Electric with information on how you use electricity inside your home or business. Smart meters are proven technology and are safe and secure. All communications are delivered across secure networks.
A. Your new meter will collect and store energy usage data. This data is sent to Tampa Electric through a secure radio frequency (RF) network.
A. No, your new meter emits a low level of RF. Exposure to RF from the meter is a fraction of the level that's emitted from other commonly used household devices, such as cell phones, garage door openers, televisions, baby monitors, microwaves and wireless internet. Also, advanced metering systems only transmit data for a few seconds per hour, and at average levels far below the safety standards specified by the Federal Communications Commission (FCC). Learn more.
A. No, if you lease Zap Cap Systems surge protection equipment from Tampa Electric, your new meter will not interfere with your Zap Cap Systems equipment.
A. You have the option to decline. However, please be aware that beginning in late 2019, Tampa Electric will replace your existing meter with a digital, non-emitting meter. You will incur a one-time meter installation fee of $96.27 and a monthly fee of $20.64 to manually read your meter.
A. Not right away. If you choose to opt out of receiving a smart meter, you will keep your existing meter and will not incur a fee. However, beginning in late 2019, Tampa Electric will replace your existing meter with a digital, non-emitting meter. You will incur a one-time meter installation fee of $96.27 and a monthly fee of $20.64 to manually read your meter.
A. If you choose to opt out, you will receive a letter or email prior to the fee going into effect. You will have the option to receive a smart meter or continue as an opt-out customer and incur a one-time meter installation fee of $96.27 and a monthly fee of $20.64 to manually read your meter.
A. For questions about your new meter, please call CCI toll-free at 844-213-8243 on weekdays from 8 a.m. to 6 p.m. You can also email: TECO.FIELD@ContractCallers.com.