Due to high temperatures, we’re pausing service disconnections for nonpayment through the end of the week. If you need help with your bill, please explore our payment plans and financial assistance. We’re here to help keep you connected.
Looking for more flexibility with your energy bill?
We understand that life can be challenging at times, and we’re here to support you. We offer a variety of options to assist with residential bill payments, including flexible plans, our Share program and many free energy-saving resources to help lighten the load. Additionally, we’ve partnered with compassionate organizations that may be able to offer further support with utility bills and other services. You’re not alone – we’re here to help.
We're pleased to offer flexible payment arrangements to customers who qualify. If circumstances make it impossible to pay your bill by the due date, you may be eligible for a payment arrangement. Certain guidelines and requirements apply.
To request a payment arrangement:
Log into your online account and select Payment Arrangement to complete the request form. If you don’t have an online account, you can register in just a few minutes. Please note that it may take up to two business days to process your request.
We're Here for You
We understand that many of our customers may be facing difficult times, and we want you to know that we’re here for you. Our dedicated Customer Assistance Team is ready to offer support and guidance. Please take a moment to watch the video to learn more about how we can assist you.
TECO Share
Our Share program is funded through the generosity of our customers, employees and shareholders. Donations support neighbors who may need help with their electric bill. You’re encouraged to call one of our third-party administrators - Metropolitan Ministries, the Salvation Army or the Catholic Charities Diocese of St. Petersburg – to learn if you qualify.
Budget Billing
Budget Billing is a free and easy way to take the highs and lows out of your electric bill. It is designed to help you manage your energy costs, reduce seasonal bill shocks and maintain your budget with predictable monthly payments.
Due Date Plus
Due Date Plus assists residential customers on a fixed income or whose Social Security, retirement, disability or other support payment is received on a date that doesn’t coincide with their utility bill due date.
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Energy-Savings Programs
Explore dozens of energy-saving programs designed to help you use energy more efficiently and lower your monthly costs. Options include bill credits, time-of-use rates and rebates for energy-efficient upgrades.
Neighborhood Weatherization
Our Neighborhood Weatherization program helps make homes more energy-efficient, which can lead to lower energy bills over time. If you qualify, we’ll install energy-saving items at no cost.
Additional programs and community resources
LIHEAP (Low Income Home Energy Assistance Program)
LIHEAP assists low-income households in meeting immediate home energy needs. You can learn about eligibility requirements and find your local service center to see what's available.
The Emergency Home Energy Assistance for the Elderly Program assists low-income households where at least one person is 60 or older when the households are experiencing a home energy crisis.
Community Partners
Our community partners offer a variety of programs and services that may support your household beyond your energy bill. Exploring these resources can help you find additional options that fit your needs.
Business Payment Assistance