We understand this is a difficult time for many of our customers who have been affected by the COVID-19 pandemic. Please contact us if you’re finding it difficult to pay your energy bill and we'll work together to develop a payment arrangement for you. We're all in this together.
Are you having trouble paying your bill? If circumstances make it impossible to pay your bill by the date due, we will discuss the possibility of granting a payment extension. Certain guidelines apply.
To request a payment arrangement, please log in to tecoaccount.com and click on Your Account, followed by Payment Options to complete our Payment Arrangement request form. Please be aware that it could take up to two business days to process your request.
Call us directly
If you need to make your payment arrangement sooner, you can also call our automated phone system:
- Hillsborough County: 813-223-0800
- Polk County: 863-299-0800
- All other counties and out of state: 888-223-0800