As high temperatures continue, we've temporarily paused service disconnections for nonpayment. If you have a past-due balance, please explore our payment arrangements, bill management programs, energy-saving and other helpful resources that may help you stay connected when normal processes resume.
Need a little extra time? Set up a payment arrangement.
We're pleased to offer flexible payment arrangements for eligible customers. If unexpected expenses or changes in your household budget make it difficult to pay your bill by the due date, a payment arrangement may be available to provide additional flexibility. Certain guidelines and requirements apply.
To request a payment arrangement:
Log in to your online account and select Payment Arrangement to complete the request form. If you don’t have an online account, you can register in just a few minutes with your account number.
Payment arrangement eligibility:
We consider several factors when determining eligibility for a payment arrangement, including:
- Payment history
- Total past-due balance
- Age of the past-due balance
An account may not qualify for a payment arrangement if the account:
- Has an active payment arrangement.
- Is three (3) or more months past due.
- Is scheduled for disconnection or has already been disconnected.
- Has a returned payment that hasn't been satisfied.
- Has not honored previous payment arrangements
Important information:
- Honoring your payment arrangement helps maintain active service.
- Once an arrangement is established, its terms and payment due date can't be changed or renegotiated.
- Payments for your arrangement must be made by 5 p.m. Eastern Time on the agreed-upon date.
- If service is interrupted, it can be restored after the full past-due balance is paid. Additional fees may apply.
Questions
To request a payment arrangement, log in to your online account and select Payment Arrangement to complete the request form. If you don’t have an online account, you can register in just a few minutes with your 12-digit account number.
We consider several factors when determining eligibility for a payment arrangement, including:
- Payment history
- Total past-due balance
- Age of the past-due balance
An account may not qualify for a payment arrangement if the account:
- Has an active payment arrangement.
- Is three (3) or more months past due.
- Is scheduled for disconnection or has already been disconnected.
- Has a returned payment that hasn't been satisfied.
- Has not honored previous payment arrangements
We consider several factors when determining eligibility for a payment arrangement, including:
- Payment history
- Total past-due balance
- Age of the past-due balance
An account may not qualify for a payment arrangement if the account:
- Has an active payment arrangement.
- Is three (3) or more months past due.
- Is scheduled for disconnection or has already been disconnected.
- Has a returned payment that hasn't been satisfied.
- Has not honored previous payment arrangements
Once a payment arrangement is established, its terms and payment due date can't be changed or renegotiated.
Honoring your payment arrangement helps maintain active service. Please pay your arrangement by 5 p.m. Eastern Time on the agreed-upon date. If your service is interrupted, it can be restored after the full past-due balance is paid. Additional fees may apply.
Yes. Your deposit earns interest while held with Tampa Electric.
- Interest is credited to the customer's account annually after 6 months of continuous service.
- Interest rates are subject to change without notice.
- Your deposit may be refunded after you establish a history of on-time payments or when your account is closed.
- Your deposit balance and any accrued interest are applied to your final bill if service is disconnected.
Residential deposits and any accrued interest may be refunded after you establish a history of on-time payments, generally 23 months of consecutive service with no more than one late payment; otherwise, it will be applied to your final bill if your service is disconnected.