We're pleased to offer flexible payment arrangements for eligible customers. If unexpected expenses or changes in your household budget make it difficult to pay your bill by the due date, a payment arrangement may be available to provide additional flexibility. Certain guidelines and requirements apply.

To request a payment arrangement:

Log in to your online account and select Payment Arrangement to complete the request form. If you don’t have an online account, you can register in just a few minutes with your account number. 

Payment arrangement eligibility:

We consider several factors when determining eligibility for a payment arrangement, including:

• Payment history
• Total past-due balance
• Age of the past-due balance

An account may not qualify for a payment arrangement if the account:

• Has an active payment arrangement.
• Is three (3) or more months past due.
• Is scheduled for disconnection or has already been disconnected.
• Has a returned payment that hasn't been satisfied.
• Has not honored previous payment arrangements

Important information:

• Honoring your payment arrangement helps maintain active service.
• Once an arrangement is established, its terms and payment due date can't be changed or renegotiated.
• Payments for your arrangement must be made by 5 p.m. Eastern Time on the agreed-upon date.
• If service is interrupted, it can be restored after the full past-due balance is paid. Additional fees may apply.