Get Help Paying Your Bill
See Details
Get Help Paying Your Bill
See Details
TECO's Share Program
Learn how to apply
TECO's Share Program
Learn how to apply
If you have a past-due balance with Tampa Electric, we’re here to help. You don't have to navigate this alone. If you're unable to make a payment, you can request a payment arrangement to get more time to pay your bill. The sooner you take action; the more options may be available to you.
We're here to help!
Many households experience unexpected expenses, changing budgets or other financial pressures that can make monthly bills harder to manage. In times like this, Tampa Electric is here to support you. We can help with payment options, financial assistance resources and a variety of free tools to help you manage your bill and lower your future energy costs.
Find solutions to help you manage costs and stay connected.
Request more time to pay your bill
If you need more time to pay your bill, you may be eligible for a payment arrangement.
Apply for TECO Share assistance
Connect with energy bill assistance through trusted nonprofit organizations.
Get money to pay your bill
Explore programs that can help eligible households with energy costs and essential needs.
Lower your future energy costs
Explore dozens of free energy-saving programs to help reduce your energy use and future costs.
Explore additional ways to make managing your bill easier.
Looking for? |
Possible solution |
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More predictable monthly payments |
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Help with a past-due balance |
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Financial assistance to pay your bill |
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Financial help for a Florida resident age 60 or older |
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Local food, household and emergency assistance organizations |
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Ways to pay your bill |
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Information about account deposits |
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Billing and payment reminders |
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Ways to request payment help from loved ones |
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Alerts for a loved ones account |
You don't have to navigate this alone. We're here to help you stay connected.
Our dedicated customer assistance team is standing by to help you find the right solution for your individual needs. Please call 888-223-0800 from 7:30 a.m. to 6 p.m. weekdays to talk with us about bill assistance options, payment extensions and available community resources.
Find answers and support when you need it most
A. Our customer service team can connect you with resources that may help, including payment arrangements for an extension on your bill due date, financial assistance through TECO's Share program, LIHEAP, EHEAP and other forms of assistance available through community partners. Eligibility requirements vary by program.
A. You can request a payment arrangement through your online account.
- Log in to your online account.
- Select Payment Arrangement from the residential menu.
- Submit your request.
You'll receive an immediate decision, and approved requests will include a new payment date.
A. You may qualify for financial assistance through TECO’s Share program, LIHEAP, EHEAP and community partner organizations, like 211, Feeding Tampa Bay, Crisis Center of Tampa Bay and the American Red Cross.
If you prefer to speak with us, our Customer Assistance Team can help you explore bill assistance programs, payment extensions and community resources that may fit your needs. Call 888-223-0800 weekdays from 7:30 a.m. to 6 p.m.
A. Tampa Electric’s Budget Billing program can help make monthly electric bill payment amounts more predictable from month to month, even with changes in energy use, rates or fees. The program does this by averaging past energy use to spread electricity costs over time.
Customers on a fixed income may also qualify for Due Date Plus, which aligns bill due dates with income or benefit payment schedules.
A. Tampa Electric customers may be eligible for financial assistance through TECO's Share program, LIHEAP, EHEAP or resources offered by community partners. Available assistance and eligibility requirements vary by program.
A. Tampa Electric offers dozens of free energy-saving programs and resources to help lower energy costs, from energy-saving tips and rebates to energy audits and online calculators. In addition, qualifying customers may receive free home improvements through our Neighborhood Weatherization program.
A. If you prefer not to apply online or if you have questions and want to speak with someone, Tampa Electric’s Customer Assistance Team can help you explore electric bill assistance programs, payment extensions and community resources that may fit your needs. To get started, call 888-223-0800 weekdays from 7:30 a.m. to 6 p.m.