Since the start of the pandemic, Tampa Electric has been committed to helping our customers weather this crisis. We suspended disconnections for non-payments for several months, and provided customers with multiple resources to get financial relief. New funding is now available through our partners at Hillsborough County. Learn more about eligibility and apply now.
As we take steps to resume normal billing practices, we've extended suspension of disconnects for non-payment through the end of August. Customers behind on payments may receive a "final notice" in the next few weeks. This gives additional time – a grace period – to take action now to avoid disconnection. Scroll down to learn about more resources available to assist, your eligibility, and documentation required.
We have extended suspension of disconnections for non-payment through the end of August.
If you're not able to pay your full amount due, complete our easy to use online form to establish an interest-free payment extension for your home or business. Or call our representatives at 888-223-0800 (residential) or 866-832-6249 (business) from 7:30 a.m. to 6:00 p.m. to discuss the options available.
Our free online audit is available 24 hours a day to help you save on energy costs. You may also call 813-275-3909 to complete a phone-assisted energy audit.
NEW PROGRAMS If you've experienced financial hardship, you may qualify for assistance with your energy bill. See the local organizations and resources that are available.
Business customers impacted by COVID-19 can get help from a list of federal and local resources that are available now.
From food banks to crisis support, we're proud to partner with these non-profit organizations lending a helping hand during the pandemic.
Centers for Disease Control and Prevention
Florida Emergency Management
Florida Health Department
World Health Organization
Florida Department of Health Toolkit
Sign up for payment options you can do from your home or business.
If you encounter a problem that requires help, report a concern. Remember, to report any life-threatening conditions, please call 911.
Scammers are at work even during pandemics like COVID-19. It concerns us when we hear someone is scamming our customers. Here is some information that will help protect you from scammers.
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