We understand that some of our customers continue to face financial hardship as economies recover from the pandemic and the cost of goods and services rise. This includes a global impact on natural gas prices which have doubled over the past year. As a result, Tampa Electric has requested an adjustment to customer bills starting in February. Please know that natural gas prices are passed through to customers with no mark up or profit to Tampa Electric.
We're doing everything possible to ease the impact of price increases for our customers and we're committed to help. Tampa Electric has teamed up with community partners that can connect you to resources that are available now. We also offer several programs like Share, free energy audits and billing options that can help you better manage and even reduce your bill. We will continue to update this page with the latest resources available.
Helpful TECO Programs
Our Share program administered by the Salvation Army and the Catholic Charities Diocese of St. Petersburg helps pay utility bills for qualifying customers. TECO has donated $1.7 million since 2020 and has committed to investing an additional $1 million. Visit our Share page to learn more.
If you're not able to pay your full amount due and require a payment extension, call our representatives at 888-223-0800 (residential) or 866-832-6249 (business) to discuss the options available.
For your convenience, we offer several ways to make payment, including Credit or Debit Card and Pay in Person at an authorized payment location. Learn more about all our payment options you can do from your home or business.
Note: If you Pay in Person after a disconnection for non-payment, please know that some payments may not be processed on the same day. Your electric service cannot be restored until payment is received. You may call us with a payment receipt number to help expedite this process.
If you're experiencing financial hardship, you may qualify for assistance with your energy bill and rent. Check out this list of local organizations and new resources that are available now.
Business customers facing financial hardship can get help from a list of federal and local resources that are available now.
From food banks to crisiso support, we're proud to partner with these non-profit organizations lending a helping hand during the pandemic.
Other External Assistance
Other Services and Tips
Don't Get Scammed
Scammers are at work even during pandemics like COVID-19. It concerns us when we hear someone is scamming our customers. Here is some information that will help protect you from scammers.
Report a Concern
If you encounter a problem that requires help, report a concern. Remember, to report any life-threatening conditions, please call 911.