The health and safety of our customers and employees are our top priorities as we work day and night to maintain the grid to deliver reliable power to you. As we navigate the pandemic response together as a community, we have created this page so that you may find valuable and relevant information about pandemic relief resources, ways to sign up to pay your bill, and how we are helping our customers and the community.
We are significantly decreasing your bills – residential customers will see a 20 percent reduction on summer bills, including an estimated $90 savings through December. We donated more than $1 million to help the community and to Share, a program administered by the Salvation Army that helps with utility bill payments. We recently added state and federal resources to help our business customers, and we've posted community assistance options. Together, we'll weather the storm and light the way to a brighter future.
We are not disconnecting customers' service for non-payment at this time.
We understand these are challenging times, but encourage customers to stay as current as possible on utility bills to avoid accumulating a large balance.
Get help with payment arrangements for home or business. Certain guidelines apply. These organizations may help provide payment assistance.
Our online audit is available 24 hours a day to help you save on energy costs.
We are proud to partner with non-profit organizations who provide assistance to those needing a helping hand, including during the pandemic.
Business customers impacted by COVID-19 can get help from a list of federal and local resources that are available now.
Centers for Disease Control and Prevention
Florida Emergency Management
Florida Health Department
World Health Organization
Florida Department of Health Toolkit
Sign up for payment options you can do from your home or business.
If you encounter a problem that requires help, report a concern. Remember, to report any life-threatening conditions, please call 911.
Scammers are at work even during pandemics like COVID-19. It concerns us when we hear someone is scamming our customers. Here is some information that will help protect you from scammers.
Tampa Electric is an Emera company.
Copyright © 2020 Emera Inc.
All rights reserved.