This week we announced a $1 million donation we made towards January 2021 bills, which will help those who previously qualified for and received aid from the Low-Income Home Energy Assistance Program (LIHEAP) or the Emergency Home Energy Assistance for the Elderly Program (EHEAP). We hope this additional support will help many people during their time of need.
At the start of the pandemic, we immediately paused disconnections for non-payment through September, plus proactively lowered bills throughout the summer months by more than 20 percent.
We were honored to contribute $500,000 to the Share program, which is administered by the Salvation Army, to help customers in need pay utility bills. We are so thankful to generous partners like the Tampa Bay Lightning and Tampa Bay Buccaneers, as well as other businesses and customers who contributed to providing utility bill assistance for nearly 5,000 families.
We are also proud to partner with the United Way, donating $200,000 towards their assistance to those who have lost income. We have provided a $25,000 donation to Florida Virtual School (FLVS), supporting the growing demand for online learning, and another $275,000 to other charitable organizations helping those struggling with meals and housing.
Throughout the pandemic, safety continues to be our first priority – whether it's accommodating remote work for our support staff, providing safety equipment for our line crews, or assisting other power recovery crews around the Southeast during a record-breaking hurricane season.
It has been a historic year, without a doubt. And we remain committed to investing in our community in the year ahead, providing you with safe, reliable, affordable and clean energy. We are so grateful to be your trusted energy partner. As we wrap up 2020, I hope each of you enjoy a safe, restful holiday and new year, with hope for a brighter future.
If you're not able to pay your full amount due and require a payment extension for your home or business, call our representatives at 888-223-0800 (residential) or 866-832-6249 (business) from 7:30 a.m. to 6:00 p.m. to discuss the options available.
Our free online audit is available 24 hours a day to help you save on energy costs. You may also call 813-275-3909 to complete a phone-assisted energy audit.
If you've experienced financial hardship, you may qualify for assistance with your energy bill. See the local organizations and resources that are available.
Business customers impacted by COVID-19 can get help from a list of federal and local resources that are available now.
From food banks to crisis support, we're proud to partner with these non-profit organizations lending a helping hand during the pandemic.
Centers for Disease Control and Prevention
Florida Emergency Management
Florida Health Department
World Health Organization
Florida Department of Health Toolkit
For your convenience, we offer several ways to make payment, including Credit or Debit Card and Pay in Person at an authorized payment location. Learn more about all our payment options you can do from your home or business.
Note: If you Pay in Person after a disconnection for non-payment, please know that some payments may not be processed on the same day. Your electric service cannot be restored until payment is received. You may call us with a payment receipt number to help expedite this process.
If you encounter a problem that requires help, report a concern. Remember, to report any life-threatening conditions, please call 911.
Scammers are at work even during pandemics like COVID-19. It concerns us when we hear someone is scamming our customers. Here is some information that will help protect you from scammers.
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