Since the start of the pandemic, Tampa Electric has been committed to helping our customers weather this crisis. We suspended disconnections for non-payments for several months and continue providing customers with multiple resources to get financial relief.
We're trying every way possible to avoid disconnecting customers for non-payment. However, if you receive a final notice and do not make payment in a timely manner, your service will be disconnected. As part of our standard billing practice, once a disconnect occurs, full payment plus fees will apply to reconnect your electric service. Take action now to avoid disconnection. Scroll down to learn about more resources available to assist, your eligibility, and documentation required.
If you're not able to pay your full amount due and require a payment extension for your home or business, call our representatives at 888-223-0800 (residential) or 866-832-6249 (business) from 7:30 a.m. to 6:00 p.m. to discuss the options available.
Our free online audit is available 24 hours a day to help you save on energy costs. You may also call 813-275-3909 to complete a phone-assisted energy audit.
If you've experienced financial hardship, you may qualify for assistance with your energy bill. See the local organizations and resources that are available.
Business customers impacted by COVID-19 can get help from a list of federal and local resources that are available now.
From food banks to crisis support, we're proud to partner with these non-profit organizations lending a helping hand during the pandemic.
Centers for Disease Control and Prevention
Florida Emergency Management
Florida Health Department
World Health Organization
Florida Department of Health Toolkit
For your convenience, we offer several ways to make payment, including Credit or Debit Card and Pay in Person at an authorized payment location. Learn more about all our payment options you can do from your home or business.
Note: If you Pay in Person after a disconnection for non-payment, please know that some payments may not be processed on the same day. Your electric service cannot be restored until payment is received. You may call us with a payment receipt number to help expedite this process.
If you encounter a problem that requires help, report a concern. Remember, to report any life-threatening conditions, please call 911.
Scammers are at work even during pandemics like COVID-19. It concerns us when we hear someone is scamming our customers. Here is some information that will help protect you from scammers.
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