For customers who may need additional help due to impacts from storms, click here to learn how to apply for FEMA assistance.
We understand that some of our customers continue to face financial hardship as economies recover from the pandemic and the cost of goods and services rise. We're doing everything possible to ease the impact and we're committed to help. Tampa Electric has teamed up with community partners that can connect you to resources that are available now. We also offer several programs like Share, free energy audits and billing options that can help you better manage and even reduce your bill. We will continue to update this page with the latest resources available.
Helpful TECO Programs
Our Share program administered by the Salvation Army and the Catholic Charities Diocese of St. Petersburg helps pay utility bills for qualifying customers. TECO has donated $1.7 million since 2020 and has committed to investing an additional $1 million. Visit our Share page to learn more.
Our free Budget Billing program takes the highs and lows out of utility bills and help you better manage monthly expenses. Check out all our billing options for home and business.
If you're not able to pay your full amount due and require a payment extension, call our representatives at 888-223-0800 (residential) or 866-832-6249 (business) to discuss the options available.
For your convenience, we offer several ways to make payment, including Credit or Debit Card and Pay in Person at an authorized payment location. Learn more about all our payment options you can do from your home or business.
Note: If you Pay in Person after a disconnection for non-payment, please know that some payments may not be processed on the same day. Your electric service cannot be restored until payment is received. You may call us with a payment receipt number to help expedite this process.
We offer more energy-saving programs than any other utility in the state. Our free residential online audit is just one of many programs. Learn more about savings programs for home and business.
If you're experiencing financial hardship, you may qualify for assistance with your energy bill and rent. Check out this list of local organizations and new resources that are available now.
Business customers facing financial hardship can get help from a list of state and federal resources that are available now.
From food banks to crisiso support, we're proud to partner with these non-profit organizations lending a helping hand during the pandemic.
Other External Assistance
Centers for Disease Control and Prevention
Florida Emergency Management
Florida Health Department
World Health Organization
Florida Department of Health Toolkit
Other Services and Tips
Don't Get Scammed
Scammers are at work even during pandemics like COVID-19. It concerns us when we hear someone is scamming our customers. Here is some information that will help protect you from scammers.
Report a Concern
If you encounter a problem that requires help, report a concern. Remember, to report any life-threatening conditions, please call 911.