New and Improved Phone System
You asked and we listened! Because of your feedback, we just launched a new phone system that will make doing business with us even easier. Instead of listening to prompts and pushing buttons, just tell us what you want, and your call will be quickly directed to the right area.
Here are some common requests to helps first-time callers.
|
COMMON REQUESTS |
HERE’S WHAT YOU MIGHT SAY |
ESTO ES LO QUE PODRÍA DECIR |
|
Emergency or safety issue |
- Emergency - Fire - Line down |
- Emergencia - Fuego - Cable eléctrico caído |
|
Report an outage |
- I have a power outage - Our power is out - Reporting a power outage |
- Creo que hay un apagón - No hay electricidad - Quiero reportar apagón |
|
Make a payment |
- Where can i make a payment - Make a payment - What are my payment options |
- Dónde puedo hacer un pago - Hacer un pago - Cómo puedo pagar |
|
Request account balance and due date |
- Balance information - Current balance - How much do I owe |
- Que es mi balance total - Cuánto es mi saldo debido - Cuándo es mi fecha de vencimiento |
|
Request a payment arrangement |
- I need a payment arrangement - I need an arrangement |
- Necesito un arreglo de pago - Necesito una extensión en la cuenta |
