Stay Alert to Scams
Utility scams are on the rise! Scammers are aggressively targeting utility company customers with sophisticated tactics to pocket quick cash. Tampa Electric has partnered with more than 150 gas, electric and water utilities to stay up-to-date on the most commonly used scams to help you protect yourself.
While scammers are always looking for new tricks, here are their most common tactics:
- The caller pretends to be a Tampa Electric employee and insists your account is delinquent. Caller ID may even falsely display our number and appear to be Tampa Electric.
- The caller threatens to turn off power to your home or business if payment isn’t made immediately.
- The caller demands immediate payment only with a prepaid card or wire transfer and provides a call back number that mimics our customer service line.
- Increasingly, the scammers are asking you to download and use a payment app. Some even request payment through cryptocurrency.
If you suspect a scam phone call – hang up
If you receive a suspicious text – delete it
If you get a visitor without official Tampa Electric identification – shut the door
All Tampa Electric team members and contractors working for Tampa Electric are required to carry photo identification cards. If someone claiming to be a Tampa Electric representative visits your home or business, request to see an ID badge or call the company to verify his or her identity. If you are uncertain about an individual’s association with Tampa Electric, please contact the company for verification at 888-223-0800.
Remember these tips to stop scammers in their tracks:
- Tampa Electric will never call to ask for credit card or debit card numbers.
- Be wary of anyone demanding payment over the phone for a power bill.
- Never give credit or debit card information over the phone.
- Know what you owe. Reference your most recent bill or log into your online account to check your account status.
More helpful information about utility scams:
- Common scams and signs - Utilities United Against Scams
- Spoofing scams are spiking – TECO news release
Please share this information with friends, business owners and members of your family, especially the elderly, who are often victimized by scammers.
If you have been a victim of a scam or were contacted by a scammer, please report it to us via the form below and contact your local law enforcement or Crime Stoppers at 800-873-TIPS.