Budget Billing

Keep your bills on the level with our Budget Billing program!

How it works

Budget Billing is a voluntary program that eases the highs and lows of your monthly bills. Instead of paying your actual energy costs each month, which can fluctuate, you pay an average amount, based on your energy use from the previous 12 months.

The difference between the billed amount and the actual amount of energy used is called a "deferred amount." Please note that Budget Billing is not a discount program. The deferred amount is included in the annual average energy costs. As a Budget Billing customer, we will continue to read your meter each month, so you can see your actual usage and cost, along with your deferred amount.

Each year on your enrollment anniversary, and periodically at other times, we will review your account to determine if your Budget Billing amount needs to be adjusted. We will notify you of any adjustments before your bill changes.

How to qualify

• You must be a residential or small commercial customer.
• You must not owe an overdue balance or have a pending service disconnection order.

How to enroll

• To sign up, create an online account.
• Or, call our Customer Care department at 888-223-0800.

Once enrolled

• The next billing cycle will activate your request.
• The designated monthly amount must be paid.
• Late charges may apply.
• Accounts must be current to remain active in the Budget Billing program.
• If your account generates two service disconnect orders within 12 months for non-payment, your account will be removed from the Budget Billing program.
• Your monthly amount will be recalculated after one year on the program or sooner if significant changes to your monthly consumption patterns occur. The monthly amount may increase or decrease based on the new calculation.
• Bill messages will appear on your bill with any change made to the budgeted amount.
• A correspondence will be sent any time your bill changes.

To discontinue Budget Billing

• When discontinuing Budget Billing, the entire deferred balance will be posted directly to your account. If you have a debit, the debit is due with your next statement. If you have a credit, TECO will credit your statement by that amount.
• To discontinue Budget Billing, log into your account and select the "off" button. Or, call 888-223-0800 and speak to a customer service professional.