If you are a Zap Cap Systems® customer and have sustained damage to the primary unit installed behind your meter or to your plug-in protectors, appliances or equipment, here's some helpful information about the manufacturers' warranties. Please review the warranty specific to your surge protection equipment and contact the manufacturer. Tampa Electric does not process claims, however our representatives can offer suggestions and tips for filing a claim. Contact us at 877-787-4322.
Your primary unit*
If any non-electronic appliances or equipment and/or the primary unit installed behind your electric meter has been damaged from a high-voltage surge, please contact the primary unit manufacturer, Meter Treater, Inc., to initiate a claim.
Meter Treater Inc.
Download the Meter Treater warranty
Download the Meter Treater warranty - For units installed before July 31, 2009.
Covered by the primary unit
- Central air conditioning/heating
- Water heater
- Pool pump (less than 4 ft. from house)
Typically not covered by the primary unit
- Home alarm systems
- Electronic gates
- Medical or life support equipment
- Wells/well pumps
- Spas/hot tubs
- Sprinkler systems
- Landscape lighting
Your plug-in protectors**
If any electronic equipment, directly connected to a plug-in protector(s) purchased from Tampa Electric, has been damaged by a high-voltage surge, please locate the manufacturer name located on the plug-in protector and call the appropriate manufacturer to initiate a claim. Note: Do not throw away the damaged plug-in unit.
Download the Panamax M8-AV warranty
Download the Panamax PM8-AV warranty
Download the Panamax PM8-HT warranty
Download the Panamax SP8-AV warranty
Download the Panamax warranty - For products ordered before April 2008.
Download the Belkin warranty
Download the Intermatic warranty
Typical items covered if properly connected to plug-in protector
- Microwave oven
- Garage door opener
- Entertainment equipment (stereos, Blu-ray and DVD players, TVs, gaming systems)
- Computer, fax machine and printer
- Smartphones and iPods
- iPads, tablets
Uninterruptible Power Supply (UPS)
The surge protection built into the UPS unit comes with a lifetime manufacturer's warranty for all devices properly plugged into the unit. Contact us for more details.
*The primary unit is owned and maintained by Tampa Electric and cannot be tampered with in any way and is not available for purchase.
**All plug-in surge protectors are the property of the customer after payment.
Certain exclusions and restrictions apply. Please download a copy of the manufacturer's warranty above, or request a copy by email.
The manufacturers' warranties are exclusive and in lieu of all other remedies, warranties, guaranties or liabilities.
Tampa Electric Company makes no warranties, expressed or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose. Tampa Electric Company shall not be liable for damage to any connected equipment or any other compensatory, special, incidental or consequential damages.
Did you know ...
High-voltage surge can be caused by a squirrel and that momentary interruption, or "flickers", can last up to a few seconds and is usually caused by a short circuit?
Download our FAQs to learn more about Zap Cap and how it may help safeguard your home and electronics.