If you are a Zap Cap Systems® customer and have sustained damage to the primary unit installed behind your meter or to your plug-in protectors, appliances or equipment, here's some helpful information about the manufacturers' warranties. Please review the warranty specific to your surge protection equipment and contact the manufacturer. Tampa Electric does not process claims, however our representatives can offer suggestions and tips for filing a claim. Contact us at 877-787-4322.
If any non-electronic appliances or equipment and/or the primary unit installed behind your electric meter has been damaged from a high-voltage surge, please contact the primary unit manufacturer, Meter Treater, Inc., to initiate a claim.
Meter Treater Inc.
Download the Meter Treater warranty
Download the Meter Treater warranty - For units installed before July 31, 2009.
If any electronic equipment, directly connected to a plug-in protector(s) purchased from Tampa Electric, has been damaged by a high-voltage surge, please locate the manufacturer name located on the plug-in protector and call the appropriate manufacturer to initiate a claim. Note: Do not throw away the damaged plug-in unit.
Download the Panamax M8-AV warranty
Download the Panamax PM8-AV warranty
Download the Panamax PM8-HT warranty
Download the Panamax SP8-AV warranty
Download the Panamax warranty - For products ordered before April 2008.
Download the Belkin warranty
Download the Intermatic warranty
Uninterruptible Power Supply (UPS)
The surge protection built into the UPS unit comes with a lifetime manufacturer's warranty for all devices properly plugged into the unit. Contact us for more details.
*The primary unit is owned and maintained by Tampa Electric and cannot be tampered with in any way and is not available for purchase.
**All plug-in surge protectors are the property of the customer after payment.
Certain exclusions and restrictions apply. Please download a copy of the manufacturer's warranty above, or request a copy by email.
The manufacturers' warranties are exclusive and in lieu of all other remedies, warranties, guaranties or liabilities.
Tampa Electric Company makes no warranties, expressed or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose. Tampa Electric Company shall not be liable for damage to any connected equipment or any other compensatory, special, incidental or consequential damages.
A high-voltage surge can be caused by a squirrel? We work with environmental experts to protect birds and other animals by researching new ways to prevent them from coming into contact with power lines. High-voltage surges can enter your home through electric lines, telephone wires or your cable TV wiring.
A momentary interruption, or "flickers", can last up to a few seconds and is usually caused by a short circuit. Like surges, short circuits occur when something like an animal or a tree limb comes in contact with power lines. When this happens, a breaker automatically de-energizes the circuit and causes a slight interruption to your service.
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